San Rafael Campus Clinic - Marin Community Clinic
Infectious Disease Care • San Rafael, CA
Ratings by platform
- Yelp (Brand level): 2.1/5 (96)
- Birdeye: 3.4/5 (71)
What patients say
Patients praise
- Occasional reports of excellent dental and primary care
- Some praise for specific doctors and nursing staff
Common complaints
- Significant difficulty reaching staff by phone and long hold times
- Dissatisfaction with front desk professionalism and communication
- Long waits for appointments
- Frustration with medication refill processes
- Complaints regarding medical advice and perceived lack of care quality
In patients' words
"Calling to get an appointment is grueling and oftentimes wait for a minimum of 40 minutes and the max I have waiting was 1 hour and 45 minutes!"
— Birdeye Review"The worst clinic I had ever been to. The front desk lacks effective communication... Professionalism is out of the water with these ladies."
— Yelp Review"I greatly appreciate the admin staff & understanding dental team. I've been a patient over the past 10+ yrs and have always received excellent care"
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