San Rafael Clinic
Hospital • San Rafael, CA
Ratings by platform
- Yelp (Marin Community Clinics): 2.1 out of 5 stars (96 reviews on Yelp)
What patients say
Patients praise
- Professional and caring staff (reported at other local facilities)
- Efficient urgent care services (reported at other local facilities)
Common complaints
- Difficulty reaching staff by phone
- Perceived lack of empathy or professionalism from front desk and nursing staff
- Long appointment wait times
- Dissatisfaction with medical treatment decisions (e.g., preference for antibiotics over supportive care)
- Administrative and billing concerns
In patients' words
"The people on the phone will not help you in any situation, they have no training and no heart."
— LocalityBiz Review"The front desk lacks effective communication... You can never make phone calls to your doctor or reach the front office. Appointments are scheduled up to two months out. You immediately feel like they do not care about you."
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