Hospital in Marin County, CA | MarinHealth Medical Center
Hospital • San Rafael, CA
Ratings by platform
- Birdeye: 3.9/5 stars (745 reviews)
- Yelp: 2.8/5 stars (295 reviews)
- Solv (Urgent Care): 2.5/5 stars (50 reviews)
- Birdeye (Patient Financial Services): 1/5 stars (9 reviews)
What patients say
Patients praise
- Praise for clinical and nursing staff expertise and compassion
- High willingness of patients to recommend the hospital
- Appreciation for the UCSF Health affiliation and specialized care programs
- Positive experiences with childbirth and surgical departments
Common complaints
- Difficulty reaching patient financial services and billing departments
- Long wait times on the phone for administrative tasks
- Frustrations regarding billing processes and communication
- Occasional reports of poor customer service experiences
In patients' words
"The expertise, communication and academic caliber of the staff, and the way they worked together – it was the perfect combination. You don’t have to go to the city and get lost in the shuffle."
— MarinHealth Patient Healing Story"MarinHealth billing is the worst system ever. The people who "help" on the phone don't have thick enough skin to help effectively, continually speaking over you like a spoiled child."
— Birdeye Review of Patient Financial ServicesMore clinics in San Rafael
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