at Planned Parenthood Northern California - San Rafael
Family Planning • San Rafael, CA
Ratings by platform
- OVU.com: 3.4 / 5 (Not explicitly totaled in provided sources)
What patients say
Patients praise
- Clean and modern facilities
- Helpful and friendly staff in some instances
- Professional and effective care once a clinician is seen
Common complaints
- Long wait times for appointments and procedures
- Concerns regarding staff communication and professionalism
- Patient privacy breach regarding mixed-up medication packaging
- Perceived lack of clinical competence or thoroughness in some procedures
In patients' words
"Recently I spent nearly three hours for a simple consultation and procedure that took only 8 minutes to perform."
— LocalityBiz.com user review"There is someone else's medication in it—full name, Medical Record number, and DOB. This obviously means she has my medication, and is aware of my full name, Medical Record number, and DOB."
— Department of Health and Human Services complaint report via Sarah Terzo/Substack"The facilities were clean and new and I felt comfortable the entire time."
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