Downtown San Rafael Clinic | Primary Health Care
Family Planning • San Rafael, CA
Ratings by platform
- Birdeye (Aggregated): 3.4 out of 5 stars (71 reviews)
What patients say
Patients praise
- Compassionate and comprehensive community-focused care
- Wide range of services including primary, behavioral, and specialty care
- Convenient location on Vivalon campus for specific patient populations
Common complaints
- Significant difficulty reaching staff by phone and long wait times
- Frustration with appointment scheduling processes
- Complaints regarding high staff turnover
- Perceived lack of personalized care or medical follow-up
In patients' words
"Calling to get an appointment is grueling and oftentimes wait for a minimum of 40 minutes and the max I have waiting was 1 hour and 45 minutes!"
— Birdeye user review"The people on the phone will not help you in any situation, they have no training and no heart."
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