CHRISTUS Trinity Clinic | Family Medicine in South San Marcos, TX
Family Medicine • San Marcos, TX
Ratings by platform
- Birdeye: 5.0 stars (limited sample) (4 reviews)
- Healthgrades: 3.0 out of 5 stars (2 reviews)
- Various review aggregators: Mixed (individual ratings ranging from 1 to 5 stars) (Limited feedback provided)
What patients say
Patients praise
- Helpful and compassionate bedside manner from some providers and staff members
- Ease of scheduling appointments in some instances
- Professional and attentive team interactions for some patients
- Convenience of comprehensive services, including primary care and virtual visits
Common complaints
- Difficulties reaching the office by phone (long hold times, busy signals, no callback prompts)
- Billing and insurance coding disputes (e.g., unexpected bills, coding preventative visits as new patient visits)
- Perceived condescending or unprofessional bedside manner by some staff members
- Concerns regarding delays in scheduling follow-up diagnostic procedures
In patients' words
"Dr. Davies and his team were wonderful—very helpful and kind! I was a little nervous since I was trying a new clinic and I’ve had some poor experiences in the past with women wellness exams. I’m truly grateful for the way they made me feel relaxed and comfortable in the wellness examination. Thank you!"
— Birdeye review for CHRISTUS Trinity Clinic"My only issue has been with getting a hold of the office, there is no way to leave a message, and sometimes have been put on hold for almost 20 minutes, and then sometimes there is just a busy signal."
— Patient review for CHRISTUS Trinity Clinic, San Marcos"After the visit, the doctor refused to code me as annual physical visit. They insisted to code me as new patient visit since it was my first visit with them. My insurance covers 100% for annual physical visit if the clinic coded me as annual check-up. Now I am getting billed for regular doctor's visit."
— BBB complaint regarding CHRISTUS Health billing practicesMore clinics in San Marcos
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