San Marcos Family Medicine - myPrivia

Patients praise

• Appreciation for the expertise and thoroughness of specific providers and staff members
• Compassionate care and attentive listening by medical practitioners
• Support for the convenience of the myPrivia patient portal and virtual care options
• Positive perception of walk-in services when available

Common complaints

• Difficulties reaching the office by phone and long hold times
• Slow or unresponsive administrative processes, including referral/approval handling
• Inconsistency in provider availability or frequent staff turnover
• Frustration with complex or fragmented communication systems (app vs. phone vs. text)