Schuman-Liles Clinic | Mental Health Care in San Leandro, CA
Psychiatry • San Leandro, CA
Ratings by platform
- Yelp: 2.0/5.0 (22 reviews)
- WebMD: Not explicitly stated (low/negative feedback) (1 review)
- Network of Care Alameda County: Not explicitly stated (2 reviews)
What patients say
Patients praise
- Historically viewed as a resource of last resort for patients unable to find services elsewhere
- Provided needed psychiatric medication management for chronically mentally ill individuals
Common complaints
- Consistent reports of extreme difficulty reaching the clinic by phone (unanswered calls, full mailboxes)
- Patients expressed severe frustration with communication and administrative follow-through
- Some reports of long wait times for appointments and delays in obtaining medication
- Concerns raised regarding the unprofessional conduct of administrative staff
- Reports that the clinic permanently closed with little to no notice to patients, leaving them without care or access to records
In patients' words
"They closed their doors and made us believe that they were only moving to a different location but when you go to that location only thing you will find is a note... Go to the website to find that they are PERMANENTLY CLOSED."
— WebMD review (September 18, 2024)"The real betrayal in that it ghosted some few hundred patients who have no where else to go, when it was discovered to have shuttered/closed either late-August or Early-September."
— LocalityBiz review"They never answer the phones. The doctor is never on time... The office manager... allows too many appointments to be booked, to the point where you wait over an hour."
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