Our San Leandro East Urgent Care Center in CA
Neurology • San Leandro, CA
Ratings by platform
- Solv Health: 1.5 out of 5 stars (36 ratings)
What patients say
Patients praise
- Helpful and friendly staff in some interactions
- Clean and well-maintained facility environment
- Efficient service for specific needs like occupational exams
- Knowledgeable medical providers
Common complaints
- Long wait times even with appointments
- Poor communication and inconsistent organization
- Staff unprofessionalism and perceived indifference
- Difficulty with scheduling or booking follow-ups
- Issues with insurance acceptance or data systems
In patients' words
"Poor customer service, staff just chat, laugh loud and check their phones in the back while patients wait for a long time to get service."
— Yelp"Although the staff is nice the time spent waiting for an appointment which had a specific set time is unacceptable. I spent 3 hours waiting after I was told to show up 20 minutes early."
— LocalityBiz"I visited the office the day after Christmas and to my surprise the office was open. It was very clean on the inside and the staff was friendly. They got me in and out for pre employment drug screen."
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