Finding Mental Health Care
Psychiatry • San Gabriel, CA
Ratings by platform
- Healthgrades (Dr. Ken Nguyen): 4.9/5 stars (70 reviews)
- Birdeye (ESGV MHC): 2.4/5 stars (23 reviews)
- WebMD (Dr. Shao Ye): 3.0/5 stars (7 ratings)
- Healthgrades (Dr. Zhong Ye-Bates): 5.0/5 stars (1 rating)
What patients say
Patients praise
- Compassionate and attentive individual providers in some private settings
- Effective use of telehealth for scheduling and consultations
- Professional and organized office staff in some private practices
- Supportive and goal-oriented therapy approaches at certain specialized centers
Common complaints
- Inconsistent availability and high turnover of therapists and psychiatrists
- Lack of responsiveness, communication, or follow-up regarding appointments and prescription refills
- Long wait times for appointments and administrative delays
- Perceived lack of compassionate or individualized care at some larger community centers
- Reports of unprofessional or dismissive staff interactions
In patients' words
"He patiently listened to my concerns and was quite compassionate in his communication style. Genuinely got the impression he cares."
— Healthgrades review for Dr. Ken Nguyen"this place takes your mental health as a joke and could give a shit about you finding care elsewhere. DO NOT WASTE YOUR TIME COMING HERE"
— MapQuest review for ESGV Mental Health Center"I can really appreciate the attention the staff put on my well being and began feeling better within a short time span."
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