Southern California Heart Centers – San Gabriel

Patients praise

• Patients often praise the actual doctors (e.g., Dr. Andrew Chen, Dr. Philip Chui) for their competence, care, and communication skills
• Staff members can be perceived as friendly by some patients

Common complaints

• Extremely long wait times (often several hours) past scheduled appointment times
• Poor scheduling and organizational practices
• Unprofessional, rude, or unhelpful front desk and office staff
• Lack of accountability for scheduling errors or delays