UCSF Health-GoHealth Urgent Care in California
Urgent Care • San Francisco, CA
Ratings by platform
- Solv Health: 4.9/5 stars (5,588 reviews (Glen Park location))
- Solv Health: 4.3/5 stars (209 reviews (Castro location))
- Yelp: 4.0/5 stars (618 reviews)
- Zocdoc: 4.84/5 stars (73 reviews (North Beach location))
What patients say
Patients praise
- High praise for the friendliness and professionalism of the staff, including receptionists, nurses, and PAs
- Frequently reported as fast, convenient, and efficient for urgent care needs
- Many patients appreciate the online booking system and ease of check-in
- Positive feedback regarding facility cleanliness
Common complaints
- Concerns regarding unexpected billing and insurance coverage charges
- Difficulty communicating with the billing department
- Reports of being sent to collections over disputed or unclear charges
- Occasional complaints about wait times despite having appointments
- Isolated reports of unsatisfactory bedside manner or clinical judgment
In patients' words
"Melanie went out of her way to accommodate my husband and me... She was able to complete our tests quickly and courteously."
— Solv Health patient review"They failed to mention the New Patient Office Visit charge, which was billed to our insurance for $391, but then adjusted... Overall experience in the facility was fine other than that."
— Solv Health patient review"I received a massive bill from UCSF GoHealth Urgent care and I believe it's due to them not billing my insurance. I cannot get ahold of them whatsoever."
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