San Clemente, CA - Optum
Primary Care • San Clemente, CA
Ratings by platform
- Yelp: 3.5/5 stars (30 reviews)
What patients say
Patients praise
- Highly rated physicians for being thorough, compassionate, and professional
- Long-term patients report feeling heard and seen by providers
- Appreciation for timely care from some patients
- Positive experiences with specific staff members and office directors
Common complaints
- Dissatisfaction with physician bedside manner and perceived rudeness
- Unexpected billing for services, such as post-appointment follow-up phone calls
- Difficulty or delays in obtaining test results
- Concerns regarding appointment availability, specifically for urgent needs like COVID-19
- Frustration with office staff and management communication
In patients' words
"Dr Wood and the entire team at Optum San Clemente have been extremely helpful and considerate with my health care needs. Whether I am in office, on telemed appointments or have needed immediate unscheduled help, everyone has taken care of me."
— LocalityBiz review"Had to beg to get my results back, only way to get them was either to make an additional appointment or a phone conversation with the doctor. I chose the latter, charged me over $100 for a phone conversation without letting me know."
— LocalityBiz reviewMore clinics in San Clemente
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