San Bernardino County Rehabilitation Services | Physical Rehab
Physical Therapy • San Bernardino, CA
Ratings by platform
- BirdEye (Ballard Rehabilitation Hospital): 3.9 out of 5 stars (198 reviews)
- Rehab.com (MHS – Helping Hands): 3.71 out of 5 stars (17 reviews)
- Revival Rehab Center Website: N/A (850 users rating (Revival Rehab Center))
What patients say
Patients praise
- Effective and intensive physical/occupational therapy programs for recovery
- Dedicated and compassionate nursing or therapy staff in individual cases
- Significant improvements in mobility and functional recovery for some patients
- Structured rehab programs aimed at returning patients to home/community living
Common complaints
- Inconsistent staffing and high staff turnover impacting care quality
- Delayed responses to patient call bells
- Lapses in basic daily care, hygiene, and assistance with meals/bathroom needs
- Communication barriers between staff, patients, and family members
- Safety concerns including fall management, infection risks, and medication errors
- Environment cleanliness and maintenance issues, including odors and outdated facilities
In patients' words
"I really appreciate the services provided to me here by the entire nursing and therapist staff. They’re very attentive, caring, and professional."
— Patient review of Ballard Rehabilitation Hospital"Eric, the head of therapies is a serious problem... He had little to no respect for our family member and showed no interest in figuring out how to help those with more challenging rehab needs."
— Family member review of Ballard Rehabilitation Hospital"A substantial portion of reviews highlights inconsistent staffing, limited attention to daily needs, and care gaps that depend on who happens to be on duty."
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