In-home physical therapy in San Bernardino, CA | Luna
Physical Therapy • San Bernardino, CA
Ratings by platform
- JustUseApp/App Store: 4.7/5 stars on app store (based on 1,251 user reviews (app aggregate))
What patients say
Patients praise
- convenience of in-home visits and flexible scheduling
- easy-to-use mobile app with exercise videos
- personalized one-on-one attention from therapists
- professional and knowledgeable care providers
- seamless booking and insurance management for some users
Common complaints
- occasional therapist no-shows or cancellations without warning
- difficulties contacting customer service for timely support
- lack of transparency regarding out-of-pocket costs and insurance coverage discrepancies
- potential for miscommunication during booking process
In patients' words
"All of the treatment time is devoted to me as a patient without distraction, bravo!"
— Luna patient testimonial"However after a no show therapist with no warning, a cancel with no explanation, and no response from customer service, I’m starting to believe it’s an elaborate scam..."
— JustUseApp/App Store user reviewMore clinics in San Bernardino
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