Primary Care Services San Antonio, TX | Baptist Health System
Primary Care • San Antonio, TX
Ratings by platform
- ComplaintsBoard: 1.2 stars (57 reviews)
- Birdeye (Northeast Baptist Hospital): 3 stars (1,367 reviews)
- Yelp (Baptist Medical Center): 1.9 stars (72 reviews)
- CMS (Centers for Medicare & Medicaid Services): 3 out of 5 stars (CMS data)
What patients say
Patients praise
- praise for specific doctors and surgeons
- professional and knowledgeable staff in some instances
- positive outcomes from surgical procedures
- compassionate care received by some patients
Common complaints
- long wait times for appointments and emergency services
- billing and payment issues including perceived overcharging
- poor communication regarding medical lab results and procedures
- perceived lack of compassion or empathy from staff
- disorganization in administration and scheduling
In patients' words
"Billing "established mdm" rates taking advantage of sick people... Are doctors charging like attorneys now? This is highway robbery AND gouging AND taking advantage of sick people."
— ComplaintsBoard"I just completed my second shoulder reconstruction surgery with Dr. Nelson. My first surgery was a complete success... Terrific staff and wonderful experience considering the circumstances. I couldn't recommend any higher."
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