Internal Medicine in Salt Lake City, UT - Intermountain Health
Internal Medicine • Salt Lake City, UT
Ratings by platform
- Birdeye (Salt Lake Clinic): 3.4 out of 5 stars (198 reviews)
- Intermountain Health (Dr. Russell P. Maxwell): 5.0 out of 5 stars (based on 542 ratings) (70 written reviews)
- Intermountain Health (Dr. Bernard J. Liang): 4.9 out of 5 stars (based on 423 ratings) (53 written reviews)
- Intermountain Health (Dr. Reid B. Hales): 5.0 out of 5 stars (based on 603 ratings) (54 written reviews)
- Intermountain Health (Dr. Belinda Trieu): 4.9 out of 5 stars (based on 528 ratings) (58 written reviews)
- Intermountain Health (Dr. Matthew J. Farley): 4.9 out of 5 stars (based on 526 ratings) (63 written reviews)
What patients say
Patients praise
- High patient satisfaction with individual Internal Medicine physicians who are described as thorough, good listeners, and caring
- Doctors are frequently praised for taking time with patients, not rushing, and explaining medical conditions clearly
- Strong, long-term relationships with established primary care physicians in the Intermountain network
Common complaints
- Difficulties scheduling appointments and long wait times on the phone
- Reports of unprofessional, rude, or inattentive front desk and administrative staff
- Frustrations with billing processes and insurance authorization errors
- Concerns regarding poor communication, specifically failing to call back with test results or notify patients about provider changes
In patients' words
"Dr. Hales is an exceptional physician who truly cares about his patients. He takes the time to listen, explains everything clearly, and always makes me feel comfortable and confident in my care."
— Intermountain Health Patient Review"I just let you know that your clerks I mean, one guy who always answer me very rude and no one to listen what I talking and also they dont very care about patient when patient has some test... They never call back to say results and what he have to do."
— Birdeye Patient Review"Dr. Liang was not only very knowledgeable in responding any questions I have, he was very present and listened to all my questions and concerns I had during my Medicare Annual Wellness visit... and has been very responsive in his follow-up."
— Intermountain Health Patient Review"There is not a way to call the office direct unless transferred from a call agent. I had to call three times because the first time, I was hung up on when getting through, the second time the office was not responding..."
— Birdeye Patient ReviewMore clinics in Salt Lake City
Internal Medicine Doctors in Salt Lake City, UT | Salt Lake Clinic
Patients praise: Some doctors are highly praised for being knowledgeable and thorough diagnosticians (e.g., Dr. Miller). · Strong patient reports of listening, explaining results/treatments clearly, and involving patients in decisions (e.g., Dr. Farley)..
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