Family Medicine | University of Utah Health
Family Medicine • Salt Lake City, UT
Ratings by platform
- University of Utah Health official provider pages: Typically 4.8 to 5.0 out of 5 stars for many individual family medicine providers (Hundreds of reviews per provider; US News reports 17 reviews for the department generally)
- US News & World Report: 3 out of 5 stars for departmental patient experience (17 reviews)
What patients say
Patients praise
- Physicians described as compassionate, knowledgeable, and professional
- Strong appreciation for providers who actively listen and involve patients in treatment decisions
- Patients value holistic, personalized care approaches
- High average numerical ratings across individual provider profiles
Common complaints
- Long wait times for appointments (up to 6-8 weeks reported)
- Perception of being rushed during appointments
- Complaints regarding billing and copay charges for annual visits
- Some patients felt providers were dismissive, condescending, or lacked active listening in specific instances
In patients' words
"Kathryn Gibson is my favorite doctor! She's the only physician that has truly listened to me. ARUP Family Health Clinic is incredibly fortunate to have her."
— University of Utah Health Patient Reviews"Dr Johnson must be so busy (i.e. overloaded on the number of patients he has in his practice) that he has to treat me like he has no time to address what I came to see him about. It takes 6-8 weeks to get in to see him..."
— University of Utah Health Patient Reviews"Dr. Jared Smith is an amazing doctor. He listens well, includes you in your care, and is kind... I literally brought a list of things I wanted to go over, and at the end of the appointment he had remembered everything on it and said it back to me by memory."
— University of Utah Health Patient ReviewsMore clinics in Salt Lake City
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