Salisbury ExpressCare Urgent Care Centers
Telemedicine • Salisbury, MD
Ratings by platform
- Birdeye (primarily Google): 3.9 / 5 (504)
- Yelp: 2.5 / 5 (24)
What patients say
Patients praise
- Fast and efficient care for urgent injuries
- Friendly, professional, and knowledgeable medical staff (PAs, nurses, doctors)
- Convenient onsite pharmacy services
- Personable and attentive bedside manner during treatments
Common complaints
- Poor customer service at the front desk
- Unexpected insurance billing issues/in-network confusion
- Long wait times even with appointments
- Staff perceived as rude or unprofessional
In patients' words
"The front desk is nasty every time I go here! Why....Nasty for me reason! Low quality customer services!"
— Birdeye User Review"Consumers beware! They advertised that they were "in network" with my insurance. Front desk person and billing dept. both confirmed that they were in network. They were NOT and they charged my..."
— Yelp User Review"I shot a nail through my hand and a PA Kent Rilling recieved me, numbed my hand up, x-rayed and pulled the nail out with splining and and antibitic and tetanus shot faster than any medical facility I have ever been to. This place and the staff are excellent."
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