Tampa Bay Heart Institute at HCA Florida Northside Hospital
Cardiology • Saint Petersburg, FL
Ratings by platform
- HCAHPS (via Medical News Today/Healthgrades)
What patients say
Patients praise
- Compassionate and helpful individual staff members (nurses, technicians)
- Efficient emergency room care in some instances
- Clear and thorough explanations from certain providers
- Improvements noted by some patients in facility cleanliness and care quality
Common complaints
- Poor communication from doctors and nurses
- Long wait times and difficulty reaching staff by phone
- Concerns regarding staffing levels and responsiveness
- Reports of unprofessional or dismissive staff behavior
- Issues with appointment management and scheduling
- Cleanliness concerns in patient facilities
In patients' words
"Really terrible service, typical of HCA. Had an indifferent & unpleasant doc the first time... Need an appointment? No one ever answers the phone, and I tried over and over."
— WebMD review regarding The Heart Institute Northside Hospital Campus"The Dr made jokes about me while walking through the hallway because my intake form said sore throat. He then told me I have the man flu insinuating I'm making everything up and exaggerating how I feel."
— LocalityBiz review regarding HCA Florida Northside Hospital"Much better since HCA. Jacob the CPT took me in immediately even tho it was busy... The cleaning lady deserves a big kudos as the restroom is emaclulat now!"
— LocalityBiz review regarding HCA Florida Northside Hospital Emergency RoomMore clinics in Saint Petersburg
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