Primary Care - Internal Medicine locations - HealthPartners
Internal Medicine • Saint Paul, MN
Ratings by platform
- Healthgrades: 5.0/5.0 (121 reviews for a specific Internal Medicine specialist)
- Healthgrades: 4.9/5.0 (108 reviews for a specific Internal Medicine specialist)
- Twin Cities Consumers' Checkbook: "Very good" or "excellent" ratings across multiple service categories (9 reviews)
- Yelp: Mixed (ranging from high praise to dissatisfaction) (25 reviews)
What patients say
Patients praise
- Highly knowledgeable and professional clinical staff and providers
- Efficient and prompt care, especially for urgent care and lab services when scheduled early
- Thorough and clear communication from many primary care providers and nurse practitioners
- Convenient access to on-site pharmacy, lab, and multi-specialty services
- Generally clean and accessible facilities with ample parking
Common complaints
- Billing and coding inaccuracies, including unexpected office visit charges for routine follow-up questions
- Difficulties with insurance prior-authorizations and medication management
- Inconsistent communication and appointment scheduling/cancellations without notice
- Occasional reports of impersonal or dismissive bedside manner from some specialists
- Concerns regarding facility maintenance and administrative efficiency at some locations
In patients' words
"Colleen Walsh, CNP, is a professional that puts the care in healthcare. She is highly knowledgable... is always personable, listens and answers questions respectfully and compassionately."
— Healthgrades patient review"I saw my primary physician... for my annual physical, which is covered by my insurance. A few weeks later, I received a bill for over $200 for an office visit charge. I called and asked what it was about, and they said that because my own doctor asked about my asthma and my medications, it went 'above and beyond'."
— BBB Complaint summary"The people working here value efficiency over being friendly. Training at healthpartners may be inconsistent."
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