MedStar St. Mary's Hospital | 20650
Public Health Clinic • Saint Marys City, MD
Ratings by platform
- Yelp: 2.4 out of 5 stars (68 reviews)
- Medicare/HCAHPS (reported via SafeHospitalsUSA): 3.0 out of 5 stars (based on HCAHPS surveys) (476 completed surveys (2024 reporting period))
What patients say
Patients praise
- High percentage of patients would recommend the hospital (outpatient setting)
- Positive feedback for specific providers regarding bedside manner and thoroughness
- Generally acceptable levels of nurse and doctor communication in surveys
- Solid recovery information provided at discharge
Common complaints
- Concerns regarding staff responsiveness and wait times to receive assistance
- Issues with communication between staff and patients/families
- Reports of unprofessional staff behavior or poor bedside manner
- Cleanliness concerns in patient rooms and bathrooms
- Difficulty with pain management follow-up
In patients' words
"Excellent quality patient care and bedside manner. She’s an amazing provider in an emergency room with not the greatest reputation. Diamond in the rough. Melissa Sinclair took time to sit with me and seriously grasp the entirety of my medical concerns."
— Patient review on HospitalStats.org"Would not recommend this hospital! Unprofessional nursing staff uses foul language.No communication with family to let us know what is going on.Inadequate care and concern.NEVER AGAIN."
— Patient review on HospitalStats.orgMore clinics in Saint Marys City
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