Internal Medicine | BJC
Internal Medicine • Saint Louis, MO
Ratings by platform
- Ratings.MD (BJC Health Primary Care): 4.6 out of 5 stars (5,638 verified ratings)
- Ratings.MD (BJC Medical Group of Missouri): 4.8 out of 5 stars (39,104 verified ratings)
- BJC Health (Provider-specific example: Dr. Rebecca Rugen): 4.7 out of 5 stars (317 ratings, 103 reviews)
What patients say
Patients praise
- Providers perceived as professional, knowledgeable, and compassionate
- High levels of satisfaction with quality of care and diagnostic accuracy
- Positive experiences with staff politeness and friendliness
- Appreciation for providers who take the time to listen and not rush patients
Common complaints
- Difficulties with billing and insurance claims process
- Concerns regarding communication with administrative or billing staff
- Occasional complaints about wait times or punctuality
- Some reports of patients feeling unheard or not fully listened to by certain providers
In patients' words
"Dr. Rugen and her staff are very professional and listen to what I have to say."
— BJC Health Provider Profile"The nurse practitioner, Melissa Lee, listened to me about my condition and has me feeling great three days later."
— Ratings.MD"I have contacted the hospital on numerous occasions regarding a bill for a hospitalization. They have refused to correctly bill my insurance which is resulting in an outstanding bill on my part."
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