St. Joseph Mercy Chelsea
Rehabilitation Hospital Unit • Saint Joseph, MI
Ratings by platform
- CMS HCAHPS data via Momentary Labs: 4/5 (563 reviews)
- Birdeye: 3.7/5 (229 reviews)
What patients say
Patients praise
- Generally positive patient feedback regarding nursing care, physician communication, and responsiveness
- High patient recommendation rates (e.g., 87% of surveyed patients would recommend the hospital)
- Recognition for quality of care and patient satisfaction, including being named a Newsweek World’s Best Hospital and a Fortune PINC 100 Top Hospital
- Effective and friendly laboratory services
Common complaints
- Occasional reports of poor experiences in the Emergency Department, including concerns regarding staffing, compassion, and communication
- Instances of difficulty or discomfort during procedures such as IV insertion
- Reports of unprofessional conduct by specific staff members
In patients' words
"The nursing care was exceptional, PCAs very attentive and responsive, physicians were caring, therapists were great, and the housekeeping staff kept everything clean."
— Patient feedback on the Inpatient Rehabilitation unit"The service in the ER is horrible!! The incompetence & lack of compassion for their patients, is inexcusable!!"
— Online review regarding Emergency Department experienceMore clinics in Saint Joseph
St. Joseph Hospital
Patients praise: highly professional, knowledgeable, and caring physical and occupational therapists · compassionate and patient-focused staff who explain procedures clearly.
Daniel Sohn, MD
Patients praise: Expertise and technical skill in orthopedic procedures (e.g., knee and hip replacement) · Caring and attentive demeanor.
Corewell Health Lakeland Hospitals Pulmonology St Joseph
Patients praise: knowledgeable and professional providers · clear communication and explanation of conditions.
Corewell Health Women's Health - Royalton
Patients praise: friendly and helpful staff · kind, compassionate, and gentle care providers.
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