St Joseph Mercy Chelsea expands Inpatient Rehabilitation ...
Rehabilitation Hospital Unit • Saint Joseph, MI
Ratings by platform
- CMS HCAHPS data via Momentary Labs: 4 out of 5 stars (overall patient satisfaction) (563 surveys completed)
- Birdeye: 3.7 out of 5 stars (229 reviews)
- SJMHS Lab Patient Service Center (Birdeye): 4.8 out of 5 stars (72 reviews)
What patients say
Patients praise
- Generally positive patient feedback regarding nursing care, physician communication, and responsiveness
- High patient recommendation rates (e.g., 87% of surveyed patients would recommend the hospital)
- Recognition for quality of care and patient satisfaction, including being named a Newsweek World’s Best Hospital and a Fortune PINC 100 Top Hospital
- Effective and friendly laboratory services
Common complaints
- Occasional reports of poor experiences in the Emergency Department, including concerns regarding staffing, compassion, and communication
- Instances of difficulty or discomfort during procedures such as IV insertion
- Reports of unprofessional conduct by specific staff members
In patients' words
"The nursing care was exceptional, PCAs very attentive and responsive, physicians were caring, therapists were great, and the housekeeping staff kept everything clean."
— Patient feedback on the Inpatient Rehabilitation unit"The service in the ER is horrible!! The incompetence & lack of compassion for their patients, is inexcusable!!"
— Online review regarding Emergency Department experienceMore clinics in Saint Joseph
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