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Pulmonology | SJHS - Saint Joseph Health System

Pulmonary DiseaseSaint Joseph, MI

★★★☆☆3.0/5517 reviews across 2 platforms

Ratings by platform

  • Birdeye (CHI Saint Joseph Medical Group - Pulmonology): 3 out of 5 stars (3 reviews)
  • Momentary Labs (Saint Joseph Regional Medical Center): 3 out of 5 stars (514 patient surveys (overall hospital rating))
  • SJHS/Ratings.MD provider profiles: Variable; individual provider profiles show range from highly praised to significant complaints (Varies by provider (e.g., 147 ratings for one, 78 for another))

What patients say

Patients praise

  • Strong praise for clinical staff, nursing teams, and support staff for being attentive and caring
  • Highly regarded physicians noted for taking the time to explain conditions and treatment options thoroughly
  • Appreciation for professional and compassionate care during difficult medical situations
  • Effective communication and bedside manner from specific specialists

Common complaints

  • Concerns regarding communication with physicians, specifically feeling unheard or rushed
  • Perception of lack of personal interest or sympathy from some providers
  • Frustration with diagnostic processes or dismissal of patient concerns

In patients' words

"He clearly explains the results of medical tests, one's current health condition, and the progress/improvements of diagnostics and treatments. I always feel more insight when I leave his office."

SJHS provider profile for Dr. Paul Joseph Guentert

"I have never been so upset with someone in my life... he acted like we were wasting his time and did not care at all... treated us like we were stupid and basically in 10 minutes was pushing us out of the room."

SJHS/Ratings.MD profile for Dr. Donald Westerhausen

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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