Corewell Health Family Medicine - Royalton
Direct Primary Care • Saint Joseph, MI
What patients say
Patients praise
- attentive and caring clinical providers
- staff members described as friendly and helpful, especially lab and imaging technicians
- good communication from specific nurse practitioners
- reasonable turnaround time for some test results
Common complaints
- long wait times for appointments
- "facility fee" charges for outpatient visits causing significant patient concern
- reports of rude, unprofessional, or uncooperative billing customer service agents
- difficulties accessing specialists in the Southwest Michigan area
- frustration with administrative processes like redundant check-in kiosks
In patients' words
"Everytime I go there, everyone is so friendly and helpful! ... The two techs ... were amazing at explaining the entire process and were so kind and patient with me."
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