The Cancer & Hematology Centers: CHC
Oncology • Saint Ignace, MI
Ratings by platform
- WebMD/Vitals (specific to Dr. Edward Smith in Saint Ignace): 5.0 out of 5 stars (2 ratings)
- Birdeye (The Cancer & Hematology Centers - general/Grand Rapids): 4.9 out of 5 stars (228 reviews)
- Birdeye (The Cancer & Hematology Centers - Michigan Cancer Specialists/Roseville): 4.9 out of 5 stars (521 reviews)
- Birdeye (Cancer And Hematology Centers of Western Michigan): 4.8 out of 5 stars (391 reviews)
What patients say
Patients praise
- High patient satisfaction with specific physicians' clinical expertise and bedside manner
- Kind and well-trained infusion and lab staff
- Professional and pleasant front-desk interactions in some instances
Common complaints
- Billing issues and difficulties with billing departments
- Poor customer service and unresponsiveness from administrative staff
- Unprofessional office environment/noise in waiting areas
- Refusal or difficulty obtaining necessary paperwork
In patients' words
"he went above and beyond his specialty duties, as did his staff."
— Vitals review for Dr. Edward Smith in Saint Ignace"Ever since being taken over by the Michigan Cancer Specialists, I have nothing but billing problems that I never had before."
— Birdeye review for The Cancer & Hematology Centers (Roseville)"Good luck getting a bill straightened out. Their online messaging system is a joke and good luck getting a hold of someone in billing."
— Birdeye review for Cancer And Hematology Centers of Western Michigan (Norton Shores)More clinics in Saint Ignace
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