The Cancer & Hematology Centers
Oncology • Saint Ignace, MI
Ratings by platform
- WebMD/Vitals (specific to Dr. Edward Smith in Saint Ignace): 5.0/5 (2 reviews)
- Birdeye (The Cancer & Hematology Centers - general/Grand Rapids): 4.9/5 (228 reviews)
- Birdeye (The Cancer & Hematology Centers - Michigan Cancer Specialists/Roseville): 4.9/5 (521 reviews)
- Birdeye (Cancer And Hematology Centers of Western Michigan): 4.8/5 (391 reviews)
What patients say
Patients praise
- High patient satisfaction with specific physicians' clinical expertise and bedside manner
- Kind and well-trained infusion and lab staff
- Professional and pleasant front-desk interactions in some instances
Common complaints
- Billing issues and difficulties with billing departments
- Poor customer service and unresponsiveness from administrative staff
- Unprofessional office environment/noise in waiting areas
- Refusal or difficulty obtaining necessary paperwork
In patients' words
"he went above and beyond his specialty duties, as did his staff."
— Vitals review for Dr. Edward Smith in Saint IgnaceMore clinics in Saint Ignace
Karmanos Cancer Institute at McLaren Thumb Region
Patients praise: Personalized and supportive oncology staff · Availability of oncology-certified nursing staff.
Bay View Obstetrics & Gynecology
Patients praise: professional, organized, and clean environment (in Petoskey) · empathetic and caring staff members (specifically ultrasound technicians).
Advanced Physical Therapy
Patients praise: High level of perceived expertise and knowledge among physical therapists · Friendly, welcoming, and caring office staff.
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