St. Cloud Mental Health Services - CentraCare
Mental Health • Saint Cloud, MN
Ratings by platform
- Rehab.com (Behavioral Health Clinic): 2.46/5 stars (13 reviews)
- Better Business Bureau (CentraCare Health System): 1/5 stars (8 reviews)
- PissedConsumer: 1.6/5 stars (6 reviews)
- Rehab.com (St. Cloud Hospital): 3.1/5 stars (253 reviews)
What patients say
Patients praise
- Instances of positive experiences with specific individual doctors or nurses who were described as compassionate and professional
- Some reports of efficient and respectful care in emergency situations, particularly from non-physician staff like first responders and ER personnel
Common complaints
- Dissatisfaction with billing practices, including surprise billing and coding errors
- Reports of unprofessional, rude, or dismissive staff and physician behavior
- Concerns regarding poor communication and follow-through by medical staff
- Restrictive and difficult-to-understand rules for inpatient behavioral health programs
- Allegations of poor quality of care, including medical malpractice and neglect claims
- Frustration with administrative processes, such as appointment scheduling and patient registration
In patients' words
"Centracare- ST.CLOUD MN, is hands down the BIGGEST hot mess of a healthcare system. Staff is either incompetent, or jaded and rude!!"
— PissedConsumer"The way they are automating everything speaks volumes about how they prioritize money over patient care."
— Better Business Bureau"I had some providers I connected well with.. unfortunately, all those providers either: quit or moved to a different part of behavioral health... The last provider I saw didn't treat me like the others did."
— Rehab.comMore clinics in Saint Cloud
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