CentraCare

Patients praise

• physicians are frequently described as knowledgeable, thorough, and excellent listeners
• many patients express strong satisfaction with bedside manner, citing compassion and empathy
• effective communication, including clear explanations of conditions, treatments, and test results, is highly valued
• positive experiences with care coordination, such as effective use of patient portals and follow-up planning

Common complaints

• some patients reported feeling rushed or that the physician seemed hurried during appointments
• occasional complaints of physicians appearing impersonal, dismissive, or focused on computer work rather than patient interaction
• concerns about rigid adherence to protocols or medication management policies, such as requiring office visits for routine refills
• instances of communication barriers or feeling unheard