CentraCare Digestive Center | St. Cloud
Digestive/Gastroenterology • Saint Cloud, MN
Ratings by platform
- Birdeye: 2.2/5 (22 reviews (aggregated on Birdeye))
- CentraCare website (Dr. Daniel Kraft): 4.8/5 (74 ratings)
- CentraCare website (Sarah Campos, CNP): 4.9/5 (89 ratings (aggregated on CentraCare website))
- Healthgrades (Dr. Daniel Kraft): 5/5 (7 ratings)
- Healthgrades (Dr. Fateh Bazerbachi): 4.6/5 (11 ratings)
What patients say
Patients praise
- High praise for individual physicians and nurse practitioners, particularly for being thorough, knowledgeable, and good communicators
- Positive experiences with nursing staff during procedures
- Strong patient satisfaction ratings for specific providers (often 4.5+ stars)
- Appreciation for providers who listen, explain treatment options well, and do not rush appointments
Common complaints
- Long wait times and scheduling delays for procedures
- Concerns regarding billing practices, including unexpected costs and poor communication from billing departments
- Reports of rude or dismissive bedside manner from some staff/physicians
- Frustration with the referral process and backlog for specialty care
- Perceived prioritization of profit/administration over personalized patient care
In patients' words
"The nurses were wonderful. Seriously wonderful. No apology from the dr. We both felt he was rude. A lot of plans had to be cancelled because of this. So if anyone is having this procedure plan for a entire day."
— Patient review on Birdeye"Dr. Kraft was very helpful with decisions regarding my health and costs of medication in regards to insurance changes. This was one of the best physician follow-ups I have had this year."
— Patient review on CentraCare website"The only thing good about Centracare is my doctor that came from Health Partners. I wish I could give zero stars. Over the last 5-6 years, CentraCare patient care has taken a huge dive."
— Customer review on BBBMore clinics in Saint Cloud
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