Bend Rheumatology Clinic - St. Charles Health System
Rheumatology • Saint Charles, MO
Ratings by platform
- Vitals.com for Dr. Heather Hansen-Dispenza: 4.1 out of 5 stars (based on 19 ratings) for Dr. Heather Hansen-Dispenza (19 ratings)
- U.S. News & World Report for St. Charles Medical Center-Bend: 4 out of 5 stars for Patient Experience Score
- Healthgrades for St. Charles Health System group practice: 1 out of 5 stars (1 review)
What patients say
Patients praise
- compassionate and thorough care from providers, specifically mentioning Dr. Heather Hansen-Dispenza
- professional and helpful nursing staff and clinical teams for specific procedures like cardiac care or surgery
- improved access to infusion services with a dedicated outpatient clinic in Bend
Common complaints
- billing department issues, including lack of communication, unrecorded payments, and collections actions
- long wait times in the emergency department
- general dissatisfaction with administrative and communication processes at the health system level
In patients' words
"We had to visit 2 other local Rheumatologists before getting the right diagnosis from Dr Hansen. She is compassionate and really listens."
— Vitals.com review for Dr. Heather Hansen-Dispenza"The care was okay (4 stitches,) but their billing department is atrocious... No phone calls, bills, or follow-ups until I was contacted by a collections company."
— Healthgrades review for St. Charles Health SystemMore clinics in Saint Charles
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