Diagnostic Radiological Imaging - Sacramento - RadNet
Radiology/Imaging • Sacramento, CA
What patients say
Patients praise
- Professional and polite on-site staff during procedures
- Efficient and fast service once patients arrive for their appointments
- Clear communication and informative care from clinical staff
Common complaints
- Significant difficulties with appointment scheduling and administrative processes
- Complaints regarding outsourced customer service and communication barriers
- Issues with insurance verification, billing, and upfront payment requirements
- Reports of unresponsiveness or long wait times when calling for service
- Concerns about staff professionalism and internal organization
In patients' words
"The customer service for appointment is incompetent, is outsourced so you cannot understand what they are saying. They messed up my appointment and did not register it in their system."
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