Natomas Family Practice

Patients praise

• Physicians are described as knowledgeable, attentive, and caring (particularly Dr. Hwang and Dr. Lau)
• Patients appreciate the thoroughness of consultations and active listening by providers
• Efficient in-office testing and prompt communication of results in some cases
• Generally clean environment and minimal wait times for appointments

Common complaints

• Difficulty contacting the office via phone (long hold times, unanswered calls)
• Billing and administrative concerns (e.g., fees for email communication)
• Occasional issues with new patient intake processes