Rye, 1 Theall Road, NY | Summit Health (formerly Westmed)
Urology • Rye, NY
Ratings by platform
- OpenGovNY: 3.9/5 stars (31 ratings)
- WebMD: Not explicitly stated overall rating, but includes mixed individual reviews (10 reviews)
- PissedConsumer: 1.0/5 stars (1 review)
What patients say
Patients praise
- High quality of care and professionalism from certain individual doctors and nurses
- Efficient and skillful performance of specific medical procedures (e.g., blood draws)
- Positive experiences in departments like pediatrics
- Appreciation for staff friendliness and respectful treatment in some instances
Common complaints
- Difficulties with administrative tasks such as obtaining medical authorizations
- Challenges in scheduling appointments and reaching staff by phone
- Complaints regarding rude or unhelpful behavior from specific lab or reception staff
- Concerns that the quality of service and patient experience declined following the transition to Summit Health
- Reports of long wait times and issues with follow-up communication
In patients' words
"There's no direct access to the administrative office; you can only leave voicemails and hope someone responds... This lack of urgency, coordination, and communication is unacceptable."
— PissedConsumer"There are still some very good doctors who are hanging on at westmed, but since Summit bought it, service has plummeted."
— Apple Maps Review"Westmed's Rye location lab is excellent for what really matters: They know how to do the procedures very well. I've had my blood taken there every year for the last 10 years, and sometimes I don't even realize immediately that the needle went in."
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