Rye, 1 Theall Road, NY | Summit Health (formerly Westmed)
Ophthalmology • Rye, NY
Ratings by platform
- Summit Health (Urgent Care): 4.5/5 (716)
- Apple Maps/SolvHealth: 4.8/5 (9,900+)
What patients say
Patients praise
- Professional and thorough care from specific doctors and nurse practitioners
- Ease of scheduling for some urgent care visits
- Welcoming and efficient nursing staff reported by some patients
Common complaints
- Long wait times (urgent care)
- Billing and insurance transparency concerns (high costs, lack of estimates)
- Difficulties in communication (voicemails, lack of direct administrative contact)
- Delays in medical authorizations and specialized care coordination
- Perceived rudeness from specific staff members (labs, phlebotomists)
In patients' words
"Wait time is 2 hours, and doctor only show up for 3 minutes with no deep explanations."
— LocalityBiz patient review"There is no direct admin contact, and voicemails receive little follow-up. ... This lack of urgency, coordination, and communication is unacceptable..."
— PissedConsumer review"The Nurse who took my vitals was welcoming and very thorough... the Nurse Practitioner Janet was also very thorough and understood my complaints..."
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