Summit Health
Oncology • Rye, NY
What patients say
Patients praise
- Professional and friendly care from some staff members (nurses, nurse practitioners)
- Positive interactions with specific individual doctors
- Convenience of multi-specialty services within one facility
Common complaints
- Difficulty accessing administration/direct contact
- Administrative/coordination failures (e.g., scan authorizations)
- Poor staff responsiveness and perceived lack of compassion
- Long wait times and scheduling issues
- Perceived decline in service quality post-Summit Health acquisition
In patients' words
"There's no direct access to the administrative office; you can only leave voicemails and hope someone responds. ... This lack of urgency, coordination, and communication is unacceptable."
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