Quest Diagnostics
Laboratory Services • Rutland, VT
Ratings by platform
- ComplaintsBoard: 1.3/5 (492 reviews)
- Trustpilot: 1.7/5 (1,413 reviews)
What patients say
Patients praise
- Quick service for scheduled appointments
- Professional and competent phlebotomy staff (in some experiences)
- Ease of booking appointments online
- Clean office environment
Common complaints
- Rude or unprofessional staff behavior
- Difficulties with walk-in policies vs appointments
- Lack of accessible human support/customer service
- Cumbersome check-in processes
- General dissatisfaction with company-wide logistics and billing (at a national level)
In patients' words
"I was seen right away at my appointment time - no waiting. The phlebotomist was pleasant, professional and competent. The office was clean."
— LocalityBiz User Review"Extremely unprofessional... the person at the front desk was full of attitude and literally threw the paperwork back at me and told me to schedule an appointment although the website does state they do allow walk-ins."
— LocalityBiz User ReviewMore clinics in Rutland
Rutland Regional Medical Center
Patients praise: Staff described as thorough and efficient by some patients · Appreciation for timely intervention in critical medical situations.
Audiology Associates Inc.
Patients praise: Professional and knowledgeable staff · Patient-focused approach with clear explanations.
Urgent Care | Rutland, VT
Patients praise: Friendly and professional staff interactions · Efficient service and short wait times for minor care.
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