Rutland - Quest Diagnostics
Laboratory Services • Rutland, VT
Ratings by platform
- ComplaintsBoard: 1.3/5 (Company-wide average) (492 (Company-wide complaints))
- Trustpilot: 1.7/5 (Company-wide average) (1,413 (Company-wide reviews))
What patients say
Patients praise
- Quick service for scheduled appointments
- Professional and competent phlebotomy staff (in some experiences)
- Ease of booking appointments online
- Clean office environment
Common complaints
- Rude or unprofessional staff behavior
- Difficulties with walk-in policies vs appointments
- Lack of accessible human support/customer service
- Cumbersome check-in processes
- General dissatisfaction with company-wide logistics and billing (at a national level)
In patients' words
"I was seen right away at my appointment time - no waiting. The phlebotomist was pleasant, professional and competent. The office was clean."
— LocalityBiz User Review"Extremely unprofessional... the person at the front desk was full of attitude and literally threw the paperwork back at me and told me to schedule an appointment although the website does state they do allow walk-ins."
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