Royal Oak - Team Rehabilitation
Rehabilitation Services • Royal Oak, MI
Ratings by platform
- Yelp: 4.6 out of 5 stars (brand-wide) (151 total reviews (brand-wide))
What patients say
Patients praise
- Professional, knowledgeable, and skilled physical therapists and support staff
- Welcoming, supportive, and friendly clinic atmosphere
- Effective, personalized treatment plans that lead to positive recovery outcomes
- Convenient scheduling and accessibility, including good parking options
Common complaints
- Concerns regarding billing practices, including potential overbilling or charges for duplicate services
- Reports of insensitive or unprofessional interactions with reception or management staff
- Feedback regarding a lack of one-on-one attention due to the clinic's group-oriented therapy model
- Occasional complaints about inconsistent communication regarding treatment progress
In patients' words
"The entire team is professional, compassionate, experience in individual PT/OT. Always providing assistance where needed. Very pleased with the treatment and customer service I received."
— Local Reviewer"Terrible service. Insensitive to my needs. Rude reception... Will report to Medicare. No notifications. Think they could be charging without authorization. Manager rude."
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