Imaging and Radiology - Lake Pointe
Diagnostic Imaging • Rowlett, TX
Ratings by platform
- U.S. News & World Report: 3 out of 5 (overall hospital patient experience) (based on October 2023 - September 2024 surveys)
- WebMD: Not specified (limited feedback) (1 review)
What patients say
Patients praise
- High patient willingness to recommend the broader hospital system (87%)
- High performing in certain adult procedures and conditions
Common complaints
- Difficulty in scheduling appointments via telephone
- Reports of inconsistent or unprofessional staff behavior regarding procedure protocols
- Complaints regarding wait times and cleanliness in related facility areas
In patients' words
"Trying to call and schedule an appointment is almost impossible. The number is ALWAYS busy."
— WebMD user review"The tech that performed that scan refused to give my mother oral contrast..."
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