ARC Round Rock - Pediatrics - Austin Regional Clinic
Pediatrics • Round Rock, TX
Ratings by platform
- WebMD Care: 5.0 out of 5 (based on 1 rating for specific pediatrician Dr. Alan Rashid) (1)
- ZipAppointments (AI-generated aggregate): 3.9 out of 5 (aggregate for clinic) (716)
What patients say
Patients praise
- Highly praised pediatricians for being compassionate, thorough, and charismatic
- Effective long-term care coordination and communication during complex medical situations
- Welcoming and efficient check-in processes for many patients
- Doctors who are noted for actively listening to parent concerns and remembering patient details
Common complaints
- Inconsistent or rude front desk and reception staff communications
- Long wait times for appointments and phone assistance
- Occasional dissatisfaction with nurse interactions or non-physician providers (PAs/NPs)
- Issues with scheduling and tele-visit technology systems
In patients' words
"Dr. Hana once cared for our daughter when she was in a dire medical situation. Her reaction was nothing short of brilliant; she communicated her concerns while ordering labs and ensuring we got into see specialists the next day."
— Unilocal review of ARC Round Rock"The most incompetent front desk staff I’ve ever talked to. Nobody communicates with each other from shift to shift, and they couldn’t care less about your time or well being. The doctors and nurses are great though, it’s too bad they’re over shadowed by the terrible reception staff."
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