Integrative Medicine | Baylor Scott & White Health
Integrative Medicine • Round Rock, TX
Ratings by platform
- Healthgrades: 77% - 78% (patients rating 9 or 10) (Not explicitly stated (aggregate data))
- Birdeye (Outpatient Rehab): 3 out of 5 stars (9 reviews)
- Leapfrog Hospital Safety Grade: A (Fall 2025) (N/A (Safety Grade))
What patients say
Patients praise
- Availability of specialized, integrative services like acupuncture and massage therapy within primary care and cancer centers
- High patient experience ratings for the hospital, often exceeding national averages in key metrics
- Recognition as a high-performing regional medical center for multiple procedures and conditions
- Some reports of courteous, welcoming, and informative staff interactions
Common complaints
- Concerns regarding billing practices, including unexpected costs and complex billing structures
- Complaints about communication delays, including unreturned messages and difficulty reaching billing staff
- Frustrations with administrative processes, such as appointment scheduling/cancellations and access to medical records
- Some reports of poor or rushed patient experiences with specific providers or hospital staff
In patients' words
"ABSOLUTE WORST EXPERIENCES EVERY SINGLE TIME WE COME! ... we wait 30 minutes outside in the TEXAS HEAT just for them to say... I cannot go up."
— Birdeye Review"I would never recommend Baylor Scott & White to anyone... the way that you are billed is as if the bill is coming from the hospital so your insurance company looks at it as you were in the hospital but not outpatient... I had to pay $900 for the facility and $200 for the doctor."
— Birdeye Review"77% Patient Experience Rating - 10% higher than the national average."
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