Primary & Specialty Care - Mercy Medical Group - Roseville, CA
Primary Care • Roseville, CA
Ratings by platform
- Yelp: 1.6/5 (8 reviews)
- Birdeye (Dr. Terri Bigler specific): 5/5 (4 reviews)
What patients say
Patients praise
- Some individual providers are highly rated for compassion and professionalism
- Occasional positive experiences with nursing staff
Common complaints
- Difficulty reaching staff via phone/automated systems
- Long wait times for appointments (up to months)
- Frustrations with billing processes and system errors
- Poor administrative and front-desk service experiences
- Perception that the facility prioritizes business operations over patient care
In patients' words
"This is a business more than it is a medical facility. Very hard to get through to a person through all the automated messages. Once you do, you're told that a doctor can't see you for your primary care visit for almost a year."
— LocalityBiz (User Review)"Whatever the corporate jackwads decided about the new payment and billing system makes an already TERRIBLE system into one that succeeds in being worse than that."
— Bark (User Review)More clinics in Roseville
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