Primary & Specialty Care - Mercy Medical Group - Roseville, CA
Internal Medicine • Roseville, CA
Ratings by platform
- Yelp: Approx. 1.6 out of 5 stars (8 reviews)
- Birdeye (specific to Dr. Terri Bigler): 5 out of 5 stars (4 reviews)
What patients say
Patients praise
- Specific individual doctors are frequently praised for their compassion, expertise, and professionalism
- Occasional reports of quick, friendly, and efficient service for specific procedures like X-rays
Common complaints
- Difficulties scheduling appointments, including long wait times (often months)
- Poor customer service and unresponsive or difficult-to-navigate phone/call center systems
- Issues with billing systems and payment processing
- Administrative errors, including lost paperwork and staff perceived as uncaring or unprofessional
In patients' words
"Very hard to get through to a person through all the automated messages. Once you do, you're told that a doctor can't see you for your primary care visit for almost a year."
— LocalityBiz user review"Whatever the corporate jackwads decided about the new payment and billing system makes an already TERRIBLE system into one that succeeds in being worse than that."
— Bark user review"Your compassion, commitment, and professionalism are greatly appreciated. Thank you very much for the excellent care, attentiveness, and expertise."
— Birdeye review for Dr. Terri BiglerMore clinics in Roseville
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