Primary & Specialty Care - Mercy Medical Group
Family Medicine • Roseville, CA
Ratings by platform
- Yelp: 1.6/5 (8 reviews)
- Bark.com: 3/5 (43 reviews)
What patients say
Patients praise
- Some individual providers, such as Dr. Bigler, are highly regarded for their compassion and expertise
- Occasional reports of professional and friendly service from individual staff members
Common complaints
- Difficulty accessing appointments and long wait times for visits
- Frustrating and disorganized billing processes
- Poor communication with staff and difficulty reaching a person via phone
- Concerns regarding front-office professionalism and organization
In patients' words
"This is a business more than it is a medical facility. Very hard to get through to a person through all the automated messages. Once you do, you're told that a doctor can't see you for your primary care visit for almost a year."
— LocalityBiz review"Whatever the corporate jackwads decided about the new payment and billing system makes an already TERRIBLE system into one that succeeds in being worse than that."
— Bark.com review"Your compassion, commitment, and professionalism are greatly appreciated. Thank you very much for the excellent care, attentiveness, and expertise."
— Birdeye review (regarding Dr. Bigler)More clinics in Roseville
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