Find Therapists In Roselle, New Jersey - LifeStance Health
Social Work • Roselle, NJ
Ratings by platform
- Trustpilot: 3.9 out of 5 stars (~2,000 reviews)
What patients say
Patients praise
- Accessibility and wide acceptance of insurance plans
- Ease of finding and scheduling appointments for some users
- Some patients report positive experiences with individual providers
- Availability of both in-person and telehealth options
Common complaints
- Billing issues, including unexpected charges and billing discrepancies
- Difficulties with customer service and administrative communication
- Challenges with appointment scheduling, cancellations, and no-show policies
- Variable quality of care and difficulty finding a good therapist match
- Technical issues during virtual sessions
In patients' words
"Many people consistently praise the staff for their attentive and empathetic approach... However, some customers also noted significant issues with payment and contact. People reported experiencing billing discrepancies, difficulties with insurance, and facing challenges when trying to reach someone in billing or customer service."
— Trustpilot review summary"The best thing about LifeStance is that it does work with a lot of insurance plans. I definitely did not like not knowing the cost of a session upfront beyond a large range and was taken aback by what I was actually charged."
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