Harbin Clinic Urology Rome
Urology • Rome, GA
Ratings by platform
- Harbin Clinic Urology Rome (Birdeye/Provider site): 4.7 out of 5 stars (963 reviews (aggregate); 180 ratings (provider-specific))
- Vitals.com (Dr. Forrest F. Schrum, III): 3.7 out of 5 stars (18 ratings (4 written reviews))
- Facebook: 82% recommend (17 reviews)
What patients say
Patients praise
- High aggregate star ratings in some aggregate reviews (e.g., 4.7/5)
- Some patients praise the professionalism and expertise of specific physicians for successful outcomes and attentive care
- Effective treatment plans and clear communication cited by some patients for major health conditions
Common complaints
- Dissatisfaction with front desk and administrative staff communication and customer service
- Difficulty scheduling appointments or reaching providers for new issues
- Concerns regarding billing systems and automated messaging frequency
- Specific complaints about individual physician bedside manner and refusal of specific treatment requests
- Wait times beyond scheduled appointments for some patients
In patients' words
"He took the extra time to answer every question, provided every possible option, and made sure that, once I had made a decision, we had an effective treatment plan in place. ... Dr. Schrum saved my life!"
— Patient review on Vitals.com regarding Dr. Forrest F. Schrum, III"Dr Gilbert is Great, staff Need to be re-educated on #1 Customer Service, #2 Informing patients and Lack of Communication, Horrible. ... #3 Billing system is HORRIBLE"
— Patient review on Birdeye regarding Harbin Clinic Urology Rome"i would never recommend him or use him again he refused to write my insurance a letter... he has no feelings and lets his head nurse insult you for him."
— Patient review on Vitals.com regarding Dr. Forrest F. Schrum, IIIMore clinics in Rome
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