Rome, NY Dentist
Dentistry • Rome, NY
Ratings by platform
- Birdeye (Dr. Douglas J. Tardugno): 4.9 stars (28 reviews)
- Birdeye (Rome Dental): 3.9 stars (11 reviews)
- WebMD (Dr. Mark Tardugno): 3.5/5 (5 ratings)
- Vitals (Dr. Frank C. Mazzaferro): 3.8/5 (6 ratings)
What patients say
Patients praise
- Professional and kind staff who make patients feel comfortable
- Thorough examinations and clear communication about dental work
- Helpful in emergency situations and understanding of dental fear
- Positive experiences with routine cleanings and procedures
Common complaints
- Reports of rude, condescending, or unprofessional staff and dentist bedside manner
- Issues with billing, overcharging, and communication transparency
- Dissatisfaction with procedure outcomes, including pain and complications post-operation
- Scheduling and administrative challenges, including long wait times, appointment cancellations, and difficulties with online systems
In patients' words
"Kind and professional. Walked through the entire appointment step by step. They go out of their way to make you feel comfortable. Highly recommend Dr. Mazzaferro’s office for dental services."
— Dr. Frank C. Mazzaferro (Patient Testimonial)"I am a new patient of Dr. Doug and highly recommend him and Christy at Tardugno Dental. After two scheduled cleanings and a filling, today, I could not be more pleased with the professionalism and quality of care."
— Dr. Douglas J. Tardugno, DDS (Patient Review)"He was very rude and condescending! For most of the appointment he spoke to us with his back turned, and he made us feel like we were wasting the 5 minutes of his time spent with us."
— Dr. Kevin Xue, DDS (Patient Review)"Again, negative after negative experience has lead to this negative review. Find another dental office, because they do not care about patients here and you can certainly find better dental care elsewhere."
— Aspen Dental (Patient Review)More clinics in Rome
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