Rural Health Clinics
Rural Health Clinic • Rolla, MO
Ratings by platform
- Phelps Health Official Site: 4.0 (Phelps Health Walk-In Clinic, based on 2,160 ratings) (2,160 ratings, 558 comments)
- Birdeye (Your Community Health Center): 4.7/5 (4,458 reviews)
- Birdeye (Phelps Health): 3.7/5 (6 reviews)
- Yelp (Rolla Family Clinic): 2.7/5 (3 reviews)
What patients say
Patients praise
- Many patients report compassionate, friendly, and attentive care from staff
- High praise for individual providers who are described as knowledgeable and empathetic
- Convenience and efficiency of walk-in services for routine issues
- Clean and welcoming facilities
- Strong support for specialty services, such as cancer care and cardiology
Common complaints
- Concerns about wait times and clinic hours, including discrepancies between posted hours and availability
- Reports of perceived judgment by providers and dismissive or rushed bedside manner
- Allegations of unnecessary medical procedures or diagnostic testing
- Occasional reports of poor communication or administrative issues, such as HIPAA concerns or billing/treatment disputes
- General decline in perceived quality of care at larger regional health systems over recent years
In patients' words
"I thought the staff was really sweet. Every person I spoke to seemed to have so much empathy and patience."
— Phelps Health Patient Review"I feel as if he was too rushed and unbothered to take my child's medical needs into consideration."
— Phelps Health Patient Review"I just love the ease of walking in and knowing that you are going to get good care, regardless of what provider you see at the time."
— Local Patient Story (Phelps Health)More clinics in Rolla
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