Primary Care | MaineHealth Pen Bay Hospital
Family Medicine • Rockland, ME
Ratings by platform
- Healthgrades: 70% patient experience rating (9/10 score) (N/A)
- U.S. News & World Report: 89% recommend rate (N/A)
- Healthgrades (Internal Medicine): 1/5 stars (1 review)
What patients say
Patients praise
- some patients reported kind, professional, and compassionate staff and nursing care
- instances of great listening and responsive providers, particularly among nurse practitioners
- positive feedback on scheduling and accommodating staff in some departments
Common complaints
- reports of long wait times for appointments and at the facility
- some patients felt staff or physicians were dismissive, rude, or lacked concern
- difficulties with communication, such as unresponsiveness to portal messages or phone calls
- concerns regarding quality of care and diagnosis accuracy
In patients' words
"Fabulous NP. She is a great listener. She is super responsive. Very knowledgeable. Responds on MyChart. I cant recommend her enough."
— WebMD review for Pen Bay Family Medicine"Went to check in and the old lady receptionist was having a personal conversation and we waited 15 just to get checked in! And she was rude afterwards like we interrupted her!"
— Healthgrades review for Pen Bay Internal Medicine"There are only a select few doctors that actually care about their patients in this hospital... The answering service lady is rude and undesirable to talk to and no matter how many times you leave a voicemail with one of their departments, they will NOT get back to you."
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