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Family Medicine - MaineHealth - Pen Bay Medical Center ...

Family MedicineRockland, ME

★★★★☆4.0/554 reviews across 3 platforms

Ratings by platform

  • U.S. News & World Report (Dr. Kendall): 4/5 stars (21 reviews)
  • WebMD (Dr. Peabody): 4.5/5 stars (21 ratings)
  • Vitals (Dr. Thackeray): 3.2/5 stars (12 ratings)

What patients say

Patients praise

  • Many providers described as friendly, empathetic, and knowledgeable
  • High patient satisfaction regarding follow-up communication in certain cases
  • Effective coordination of care and responsiveness by staff members
  • Strong ratings for providers listening to patients and explaining conditions well

Common complaints

  • Reports of dismissive or unconcerned staff and providers
  • Concerns regarding long wait times and communication delays
  • Specific complaints about misdiagnosis or delayed care in isolated instances

In patients' words

"Dr. Landfair and his entire staff are pleasant and professional at all times. They answer any and all questions have and spend as much time as necessary with [patients]."

Vitals review for Dr. Jeffrey Landfair

"Missed cancer diagnosis for almost a year. Offhanded and unconcerned with my continued pain and symptoms. Delay in testing and diagnosis caused lymphoma to reach stage 3."

Vitals review for Dr. Carrie Thackeray

"Fabulous NP. She is a great listener. She is super responsive. Very knowledgeable. Responds on MyChart. I cant recommend her enough."

WebMD review for Pen Bay Family Medicine

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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